Rewards Program

Welcome to the VIP Squad!

JOINING IS EASY!

All you have to do to become a THBC VIP is click the PINK "Be a VIP" icon on the bottom right side of the page and sign up! 

WAYS TO EARN BOW BUCKS

  • 2 Bow Bucks for every dollar spent
  • 200 Bow Bucks on your birthday!
  • 50 Bow Bucks for liking THBC’s Facebook Page
  • 50 Bow Bucks for following THBC on Instagram
  • 50 Bow Bucks for Following THBC on Twitter
  • Earn $5 in store credit for referring a friend – they get $5 off when they make their first purchase and you do too!
  • 200 Bow Bucks just for signing up – Click the purple (+) at the bottom right corner of the website to get started!

WAYS TO SPEND BOW BUCKS

  • 500 Bow Bucks = $5.00 Store Credit
  • 800 Bow Bucks = $10.00 Store Credit
  • 2000 Bow Bucks = $25.00 Store Credit

FAQ’s

How do I refer a friend?

Log into your rewards account and on the MAIN page, scroll down, copy the referral code and share it with your friend via text, email, messenger, etc! They will click the link and when they make their first purchase – they get $5 off their order & you get $5 in store credit!

 

How do I redeem my referral dollars? 

Referral earnings are automatically applied as store credit, you may choose to use them at any time or you may choose to build them up. They will be shown during checkout!
 
  
 

How do I redeem my bow bucks?

Click on use next to the amount you want to redeem, copy the code, & enter it in the coupon code box which is found on the view cart page. 

 
 

Where can I see my bow bucks?

Bow bucks appear in your account in the bottom left side of the website and can be seen when you log in. They are accrued on WEBSITE purchases only. You must be logged into and have an account to receive bow bucks. FB group purchases, or purchases on other locations excluding THBC's actual website are not eligible to receive bow bucks.

Returns/Exchanges

About Returns & Exchange Package Protection

Our packages are shipped with the customer option of package protection during checkout.

What this means: 

  • By selecting Free Returns for exchanges & Package Protection at checkout, your return shipping label is covered and your package is protected from loss or damage.
  • Free Returns for exchanges & Package Protection cannot be removed from an order once the order has been placed.
  • If you choose not to purchase Free Returns for exchanges & Package Protection you are responsible for the cost of the return shipping label and your package isn’t protected/insured.

What can I return?

Items in original condition, unused, unwashed and unworn returned within 30 days of shipment excluding items listed below.   

What items are non-returnable?

  • Warehouse sale or last chance items (price ends 7)
  • $5, $7, $9, $11 sale items (price ends in 0).
  • Custom items. 
  • Clearance or Final sale items.
  • Holiday items returned in bulk (amount exceeds $100 in product) are subject to 25% restocking fees and are refunded with the current sales price for the items.

How much will my return/exchange cost?

Our packages are shipped with the customer option of package protection provided by REDO during checkout for a small fee.

What this means: 

  • By selecting Free Returns for exchanges & Package Protection at checkout, your return shipping label is covered and your package is protected from loss or damage.
  • Free Returns for exchanges & Package Protection cannot be removed from an order once the order has been placed.
  • If you choose not to purchase Free Returns for exchanges & Package Protection you are responsible for the cost of the return shipping label and your package isn’t protected/insured.

How do I return the item?

Please place the unworn/unwashed items in their original packaging.

After you submit the return, you will get an email and it will have the option to print the label from home where you will attach the label to the package.

If you do not have a printer, you can also use a QR code to print the label at any USPS facility.

Start my Return or Exchange

Please COPY and PASTE this link into another window to start your return/exchange, it will currently stay on the main website and does NOT OPEN the correct window if you click on it, we have a technical team actively working on it, but for now you have to go directly to this link in a new window. Let us know if you need help.

https://www.thehairbowcompany.com/apps/redo/returns-portal/login