We offer free pre-paid return labels for store credit.

If you have read the page and your items are eligible for return, please start your return HERE

 

• Enter your order number and zip code in the fields above and click "Look up Order"
• Select the item(s) you wish to return (make sure the price does not end in a 7 or product does not indicate final sale), these are clearance items and will NOT be refunded).
• Print the return label & mail back (all your order info is on the label for us!). 
• We offer 1 pre-paid label per order for returns and refunds are processed as store credit.
• All of the information we need is on the label, you don't need to do anything else.
• We will email you when your store credit posts with the amount and instructions on how to use it.

Returns for Refunds MUST BE NOTED clearly in the package.

The cost of the return label will be deducted from the price of the return.

Our standard return label fee is $6.99.

If the return is larger and the label cost exceeds $6.99, that value will be deducted from the return. You are welcome to email us and ask the cost prior to printing the label and returning.

If your items are eligible for return, please print your return label HERE.

• Enter your order number and zip code in the fields above and click "Look up Order"
• Select the item(s) you wish to return (make sure the price does not end in a 7 or product does not indicate final sale), these are clearance items and will NOT be refunded).
• Print the return label & mail back (all your order info is on the label for us!). 
• We will email you when your refund posts with the amount. Some post and go back immediately, others take a moment. Please allow 72 hours for it to post to your original payment method.

• We offer an exchange for the same item on returnable items in a different size once per order when we are notified of the request within 30 days from the date your order shipped. 

• Please note: Our ability to exchange an item is dependent upon inventory availability. Unfortunately, we may not be able to exchange all items.

• Email us hello@thehairbowcompany.com to begin an exchange with the item and new size needed. 

• Requesting a different item than ordered is not considered an exchange and must be processed as a return. 

• Clearance items may not be exchanged. 

OTHER RETURN DETAILS:

• Original shipping charges are non-refundable.
• Items must be in original packaging. If they are not, they are subject to a 25% restocking fee.
• Items purchased with a promotional code are not refunded at full price; items will be pro-rated to reflect the discount price so that the price paid for the item will be refunded. 
• If your item was purchased during a free shipping promotion or shipped for free and is returned the price of the shipping label will be deducted from your refund.

HOW SOON WILL MY REFUND BE PROCESSED?

• Please allow 1 week (5 business days) from the date your return is received for your refund to be processed.

DAMAGED/DEFECTIVE ITEMS?

• Damaged items MUST be reported to hello@thehairbowcompany.com within 5 days of receiving the goods. Please inspect your items upon arrival!