Accessibility
The Hair Bow Company Accessibility Statement
Updated: December 2019.
General
The Hair Bow Company strives to ensure that its services are accessible to people with disabilities. The Hair Bow Company has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that website accessibility efforts assist all users and that every person has the right to live with dignity, equality, comfort and independence.
Accessibility on www.thehairbowcompany.com
If you are experiencing difficulty with any content on www.thehairbowcompany.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.
Contact Us
If you wish to report an accessibility issue, have any questions or need assistance, please contact The Hair Bow Company Customer Support as follows:
Email: hello@thehairbowcompany.com and we will work with you to provide the information, item, or transaction you seek through an alternate communication method or one that is accessible for you consistent with applicable law (for example, through telephone support).
Returns/Exchanges
About Returns & Exchange Package Protection
Our packages are shipped with the customer option of package protection during checkout.
What this means:
- By selecting Free Returns for exchanges & Package Protection at checkout, your return shipping label is covered and your package is protected from loss or damage.
- Free Returns for exchanges & Package Protection cannot be removed from an order once the order has been placed.
- If you choose not to purchase Free Returns for exchanges & Package Protection you are responsible for the cost of the return shipping label and your package isn’t protected/insured.
What can I return?
Items in original condition, unused, unwashed and unworn returned within 30 days of shipment excluding items listed below.
What items are non-returnable?
- Warehouse sale or last chance items (price ends 7)
- $5, $7, $9, $11 sale items (price ends in 0).
- Custom items.
- Clearance or Final sale items.
- Holiday items returned in bulk (amount exceeds $100 in product) are subject to 25% restocking fees and are refunded with the current sales price for the items.
How much will my return/exchange cost?
Our packages are shipped with the customer option of package protection provided by REDO during checkout for a small fee.
What this means:
- By selecting Free Returns for exchanges & Package Protection at checkout, your return shipping label is covered and your package is protected from loss or damage.
- Free Returns for exchanges & Package Protection cannot be removed from an order once the order has been placed.
- If you choose not to purchase Free Returns for exchanges & Package Protection you are responsible for the cost of the return shipping label and your package isn’t protected/insured.
How do I return the item?
Please place the unworn/unwashed items in their original packaging.
After you submit the return, you will get an email and it will have the option to print the label from home where you will attach the label to the package.
If you do not have a printer, you can also use a QR code to print the label at any USPS facility.
Start my Return or Exchange
Please COPY and PASTE this link into another window to start your return/exchange, it will currently stay on the main website and does NOT OPEN the correct window if you click on it, we have a technical team actively working on it, but for now you have to go directly to this link in a new window. Let us know if you need help.
https://www.thehairbowcompany.com/apps/redo/returns-portal/login