Privacy Policy
What information do we collect?
We collect information from you when you place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information or Tax ID. You may, however, visit our site anonymously.
Google, as a third party vendor, uses cookies to serve ads on your site.
Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet.
Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy..
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
This policy was last modified on 11/25/09
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
TheHairBowCompany.com
1760 W Walker #200
League City, TX 77573
I'd like to:
Return for store Credit
We offer free pre-paid return labels for store credit.
If you have read the page and your items are eligible for return, please start your return HERE
- Enter your order number and zip code in the fields above and click "Look up Order"
- Select the item(s) you wish to return (make sure the price does not end in a 7 or product does not indicate final sale), these are clearance items and will NOT be refunded).
- Print the return label & mail back (all your order info is on the label for us!).
- We offer 1 pre-paid label per order for returns and refunds are processed as store credit.
- All of the information we need is on the label, you don't need to do anything else.
- We will email you when your store credit posts with the amount and instructions on how to use it.
Return for Refund
Returns for Refunds MUST BE NOTED clearly in the package.
The cost of the return label will be deducted from the price of the return.
Our standard return label fee is $6.99.
If the return is larger and the label cost exceeds $6.99, that value will be deducted from the return. You are welcome to email us and ask the cost prior to printing the label and returning.
If your items are eligible for return, please print your return label HERE.
- Enter your order number and zip code in the fields above and click "Look up Order"
- Select the item(s) you wish to return (make sure the price does not end in a 7 or product does not indicate final sale), these are clearance items and will NOT be refunded).
- Print the return label & mail back (all your order info is on the label for us!).
- We will email you when your refund posts with the amount. Some post and go back immediately, others take a moment. Please allow 72 hours for it to post to your original payment method.
Exchange
- We offer an exchange for the same item on returnable items in a different size once per order when we are notified of the request within 30 days from the date your order shipped.
- Please note: Our ability to exchange an item is dependent upon inventory availability. Unfortunately, we may not be able to exchange all items.
- Email us hello@thehairbowcompany.com to begin an exchange with the item and new size needed.
- Requesting a different item than ordered is not considered an exchange and must be processed as a return.
- Clearance items may not be exchanged.
Other Return Details
OTHER RETURN DETAILS:
- Original shipping charges are non-refundable.
- Items must be in original packaging. If they are not, they are subject to a 25% restocking fee.
- Items purchased with a promotional code are not refunded at full price; items will be pro-rated to reflect the discount price so that the price paid for the item will be refunded.
- If your item was purchased during a free shipping promotion or shipped for free and is returned the price of the shipping label will be deducted from your refund.
HOW SOON WILL MY REFUND BE PROCESSED?
- Please allow 1 week (5 business days) from the date your return is received for your refund to be processed.
DAMAGED/DEFECTIVE ITEMS?
- Damaged items MUST be reported to hello@thehairbowcompany.com within 5 days of receiving the goods. Please inspect your items upon arrival!