Do not sell or share my personal information
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Returns/Exchanges
About Returns & Exchange Package Protection
Our packages are shipped with the customer option of package protection during checkout.
What this means:
- By selecting Free Returns for exchanges & Package Protection at checkout, your return shipping label is covered and your package is protected from loss or damage.
- Free Returns for exchanges & Package Protection cannot be removed from an order once the order has been placed.
- If you choose not to purchase Free Returns for exchanges & Package Protection you are responsible for the cost of the return shipping label and your package isn’t protected/insured.
What can I return?
Items in original condition, unused, unwashed and unworn returned within 30 days of shipment excluding items listed below.
What items are non-returnable?
- Warehouse sale or last chance items (price ends 7)
- $5, $7, $9, $11 sale items (price ends in 0).
- Custom items.
- Clearance or Final sale items.
- Holiday items returned in bulk (amount exceeds $100 in product) are subject to 25% restocking fees and are refunded with the current sales price for the items.
How much will my return/exchange cost?
Our packages are shipped with the customer option of package protection provided by REDO during checkout for a small fee.
What this means:
- By selecting Free Returns for exchanges & Package Protection at checkout, your return shipping label is covered and your package is protected from loss or damage.
- Free Returns for exchanges & Package Protection cannot be removed from an order once the order has been placed.
- If you choose not to purchase Free Returns for exchanges & Package Protection you are responsible for the cost of the return shipping label and your package isn’t protected/insured.
How do I return the item?
Please place the unworn/unwashed items in their original packaging.
After you submit the return, you will get an email and it will have the option to print the label from home where you will attach the label to the package.
If you do not have a printer, you can also use a QR code to print the label at any USPS facility.
Start my Return or Exchange
Please COPY and PASTE this link into another window to start your return/exchange, it will currently stay on the main website and does NOT OPEN the correct window if you click on it, we have a technical team actively working on it, but for now you have to go directly to this link in a new window. Let us know if you need help.
https://www.thehairbowcompany.com/apps/redo/returns-portal/login