Items in original condition, unused, unwashed and unworn returned within 30 days of shipment excluding items listed below.   

• Warehouse sale or last chance items (price ends 7)
• $5, $7, $9, $11 sale items (price ends in 0).
• Custom items. 
• Clearance or Final sale items.
• Holiday items returned in bulk (amount exceeds $100 in product) are subject to 25% restocking fees and are refunded with the current sales price for the items.

Our packages are shipped with the customer option of package protection provided by REDO during checkout for a small fee.

What this means: 

• By selecting Free Returns for exchanges & Package Protection at checkout, your return shipping label is covered and your package is protected from loss or damage.
• Free Returns for exchanges & Package Protection cannot be removed from an order once the order has been placed.
• If you choose not to purchase Free Returns for exchanges & Package Protection you are responsible for the cost of the return shipping label and your package isn’t protected/insured.

Please place the unworn/unwashed items in their original packaging.

After you submit the return, you will get an email and it will have the option to print the label from home where you will attach the label to the package.

If you do not have a printer, you can also use a QR code to print the label at any USPS facility.

Please COPY and PASTE this link into another window to start your return/exchange, it will currently stay on the main website and does NOT OPEN the correct window if you click on it, we have a technical team actively working on it, but for now you have to go directly to this link in a new window. Let us know if you need help.

https://www.thehairbowcompany.com/apps/redo/returns-portal/login